Fingerprint sensor is not working properly.

jeevankumarjeevankumar Level 1
edited February 17 in ROG Phone 5

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  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After replacing motherboard, my fingerprint sensor is not working fine. It is taking 2-3 tries minimum to unlock the phone . Its so irritating.


  • @jeevankumar Remove your fingerprint and add it again, making sure to follow all the steps carefully.

    You can also add the same finger 2-3 times to try and improve your results.

    Get back to me if the issue is not resolved by performing the steps above.

  • jeevankumarjeevankumar Level 1
    edited January 18

    I did the same, it's not as responsive as before. It's soo irritating for me. It's some what better when I add same finger. But it's not quick as before.

    When adding same finger 3 times, its taking 1 or 2 tries to unlock. I had to rest my finger more than 4-5secs to unlock in 1 try and also I had to press hard to achieve it in single attempt.

    When adding only one finger, its taking maximum 3-4 tries to unlock. It's hardly working with one finger print registeration.

  • Hi @jeevankumar

    Please check your inbox for a PM from me

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