ROOT error Unlock Device Tool app

Please tell us some basic information before asking for help:

  1. Model Name: ASUS Z010D (Zenfone Max / ZC550KL)
  2. Firmware Version: I don't know where I can find it (I run the latest version of the software, based on android 6.0.1)
  3. Rooted or not: Not rooted (for the moment)
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app): The phone itself

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello,


I am interested to root my device to install a new ROM. Unfortunately, when I try to unlock the device i have an error message. I don't know what is the reason. Maybe you can help me. Thanks


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