ZenBook Pro Duo UX582 Freezing
- System: Microsoft Windows 10 PRO 64 Bit 10.0.19043
- Battery or AC: both
- Model: ZenBook Pro Duo UX582LR 303
- Frequency of occurrence: 5-10 times a day
- Reset OS: Yes, two times but nothing changed
- Screenshot or video:
If I leave the laptop turned on even with the desktop open, or with word or a TXT file open (no matter what), the laptop freezes and a hard reset with the power button is required to restart it
Everything works fine if you are working with video compressions, playing games or using the laptop at "full load".
I have installed Windows 10 Pro two times on the internal SSD but the problem is the same, laptop freezes randomly when working at low load.
I also installed Windows 10 Pro on an external SSD to check that the Internal SSD the problem is the same, laptop freezes randomly when working at low load.
I tried to change the fan mode preferences from "standard" to "Performance" but the problem is the same, laptop freezes randomly when working at low load.
Bios is up-to-date at : 303 Version
Windows s iup-to-date at : 10.0.19043
Everything is up-to date
In this way it is impossible to work because it is not reliable.
At the time of writing this post, the laptop crashed and I had to rewrite everything.
I guess I will have to send it in for service but I have read many posts of people who have the same problem with the previous UX581 and UX481 series as well and I don't have much hope that the problem can be solved easily.
Any suggestions will be welcome!