ASUS - ZenTalk

1ntError · ‎11-19-2021

System: Windows 11
Battery or AC: both
Model: ASUS ZenBook S UX393 (11th Gen Intel)
Frequency of occurrence: when laptop is in sleep for a while / overnight
Reset OS:
Screenshot or video:
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Detailed description：
Hi, I'm experiencing an issue after upgrading to Windows 11. My laptop shuts down unexpectedly, when it's in sleep mode for a while. Usually the laptop should enter hybernation, however it looks like it fails to do so and shuts down instead. When I turn the laptop back on, it starts fresh with all applications close. When I open Edge it notifies that it closed unexpectedly and offers to re-open previously opened tabs.

Blake_ASUS · ‎11-22-2021

Hi there,
What is your BIOS version?
And can you help to double check the power setting again? how long after sleep mode should the laptop go to hibernate?
And please run the sleep study report, we can try to find out more together.
Thank you.

1ntError · ‎11-22-2021

Blake_ASUS
Hi there,
What is your BIOS version?
And can you help to double check the power setting again? how long after sleep mode should the laptop go to hibernate?
And please run the sleep study report, we can try to find out more together.
Thank you.

View post

Hi @Blake_ASUS,
my BIOS version is UX393EA.309
Unfortunately I can't seem to find the setting for the duration after which the computer should hibernate.
And what do you mean by sleep study report?

Thanks for the response.

1ntError · ‎11-22-2021

Also these errors are visible in the event viewer

MotoWiZ · ‎11-22-2021

Hi @1ntError,
At the bottom of this link
Generate Sleep Study Report in Windows 10 - Windows 10 Help Forumsyou can see how to generate a sleep report...
Search for 'Here's How:'
It's supposed to work also in Windows 11.

ASUS - ZenTalk

ZenBook S UX393 crashes while in sleep after upgrade to Windows 11