ASUS - ZenTalk

sanjangowda007 · ‎09-27-2021

Please tell us some basic information before asking for help:
ROG5
18.0840.2107.151
NOT ROOTED
DISPLAY PROBLEM
APP Name & APP Version (If your issue relates to the app):
everything was cool until yesterday night
All of a sudden when I pressed the lock button it locked but it didn't turn on when I press lock button again .
So I restarted it the screen became so laggy like I was using 10hz so I patiently went to setting and changed the hz rate to 144hz and it was very smooth but if I changed it back to 120 or 60 hz it would start lagging.
And another problem is that the brightness is locked at maximum capacity and I can't change the brightness.
And if I press the lock button I should restart phone again to use it cause it won't show screen .
So shortly
1.Brightness locked
2.cant use on 60hz and 120hz
3.cant lock screen if I lock I should restart
I am on the latest updates
Still it's like this what to do?

========================================

ronald1985 · ‎09-28-2021

sanjangowda007
Please tell us some basic information before asking for help:
ROG5
18.0840.2107.151
NOT ROOTED
DISPLAY PROBLEM
APP Name & APP Version (If your issue relates to the app):
everything was cool until yesterday night
All of a sudden when I pressed the lock button it locked but it didn't turn on when I press lock button again .
So I restarted it the screen became so laggy like I was using 10hz so I patiently went to setting and changed the hz rate to 144hz and it was very smooth but if I changed it back to 120 or 60 hz it would start lagging.
And another problem is that the brightness is locked at maximum capacity and I can't change the brightness.
And if I press the lock button I should restart phone again to use it cause it won't show screen .
So shortly
1.Brightness locked
2.cant use on 60hz and 120hz
3.cant lock screen if I lock I should restart
I am on the latest updates
Still it's like this what to do?
========================================

HUGE DISPLAY PROBLEM ON ROG

You are in the wrong forum as this is for ROG 2.
Have you tried in safe mode to see if you get the same issue?

ARP_ASUS · ‎09-28-2021

Hi sanjangowda007,
.151 is the latest update for ROG Phone 5.
Try safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
If the issue still persists in safe mode:
Factory reset your phone after backing up the phone