This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ZenBook UX391FA does not detect external monitor

amylin
Star I
System: Window 10 pro
Battery or AC:
Model: ZenBook UX391FA
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description:
I bought Samsung curving monitor and tried to connect it to my ZenBook UX391 via HDMI and USB C connection, my ZenBook did not detect the external monitor.
Please advise how this problem can be fixed?
Thanks.
3 REPLIES 3

Blake_ASUS
Community Legend II
Hi there,
Can I have the model name of the monitor?
Thank you.

amylin
Star I
Samsung LC32R500FHNXZA 32" Curved LED Monitor 1920 x 1080, 4ms (GtG), 75Hz HDMI, VGA

Blake_ASUS
Community Legend II
Hello Amy,
Are you using the HDMI to HDMI cable that the monitor came with to connect the laptop and the monitor?
After you connect the monitor, can you see the new monitor from device manager?
If not, do you have another cable or another monitor to cross check?
Thank you.