09-30-2025 10:49 PM
After recent BIOS update and updated Nvidea game driver when I connect external LG Ultrafine monitor windows get crash and restart.
I uninstalled Nvidea driver using DDU and install old one which i got from ASUS driver download.
After install this driver audio working but video black screen.
how to solve this issue?
10-02-2025 05:50 PM
@abhi_zain
May I ask for the full model of the laptop you are using?
[Windows 11/10] How to check the model name and BIOS version
What are the current BIOS version and system version?
Have you tried using different cables for testing?
Thank you.
10-04-2025 11:15 PM
Hai @Falcon_ASUS ,
Am using Asus Rog Strix Scar 16 G635LW.
Attached system information
10-04-2025 11:17 PM
I tried different cable, same problem.
I connecting to Thunderbolt.
Before it was working fine, after BIOS update & Nvidia driver update. After that when I connect external monitor driver gets crashed
10-06-2025 05:52 PM
@abhi_zain
Please confirm the version of the graphics driver you are currently using.
The driver versions currently provided on our website are as follows:
NVIDIA Graphic Driver Version V32.0.15.7665
Intel Graphic driver Version V32.0.101.6129
If the version you have installed is not the one provided on our website, we recommend uninstalling your current graphics driver and then installing the driver version from our website.
Thank you.