Fans get stuck at High RPM
- System: Windows 10 home
- Battery or AC: AC, so far
- Model: GA503QM
- Frequency of occurrence: Upon wake from sleep and during heavy usage
- Reset OS: Started after factory reset
Detailed description: The fans on my new laptop were stuck at ~5400RPM (Both GPU and CPU, according to armory crate) after it was factory reset by the seller before purchase. It stayed this way the entire way through the setup process and remained after it was complete. I restarted the PC after setup to no avail. I updated everything I could find in MYAsus, Armory Crate and Windows Update. This included a bios update and updates to many drivers. After this it still persisted. I gave up and shut the PC down. After rebooting the PC the fans were operating normally. This was fine until I installed and started a game on the PC, after a while in the game the fans again went back to ~5400RPM and remained for hours after all applications had been closed and temperatures were low again. This same behavior, I have now discovered occurs after restoring from sleep as well. The only way to resolve this behavior is to "Shutdown" the PC and start it again, "Restart" does not help. I have looked in armory crate and MYAsus for settings. MYAsus points me to armory crate. In Armory Crate the profiles work well so long as the fans haven't gone into overdrive and the fans adjust accordingly. Even the max speed setting turbo has only reached 4200RPM fan speed for me so far. Once the fans take off to ~5400RPM the laptop stops responding to any profile changes in Armory crate. I have opened the UEFI to check for settings there but have not found any fan related settings available.
I have noticed online several other Asus laptops have this issue or something like it, even on this forum.
Most fixes suggest 3rd party fan control software to override whatever software is going rogue with the fan speed. Which I can do, but I feel like this should not be necessary just to control fans on a new laptop. Others suggest opening the laptop and reseating cables, which I am comfortable doing but would like to know about any warranty implications before doing so?
I am prepared to take it back to the seller but they have no more boxed new PC's. From what I can tell from reading online this issue seems to be triggered after the first factory reset or after a bios update. So I will either be given a floor model (which will get factory reset) with the same issue. Or they will send it for repair, where all they will likely do is preform a factory reset shut it down and reboot and call the issue fixed only for it to reoccur as soon as I get it back. I have been down this route before and it is long and arduous and I would like to see if there is a possible software fix before I do this?