Roaming Sim Card Iliad Italy Service Provider.

micheledgamicheledga Level 1
edited August 15 in ZenFone 8

Good day,

I'm Italian, with Iliad Sim Card Italian. I'm unable to get 2g/3g/4g data roaming, I can call only.


Currently I'm in Malta Island

I called the Iliad support, I talk with a technical dept., We tried all automatic e manuale settings, but I can't get any data roaming signal. Same sim card works perfectly on Xiaomi Phone.

I tried also Tim, Vodafone, Wind, any sim card works on Asus ZenFone 8

Please help me,

Thanks

Comments

  • CH_ASUSCH_ASUS admin

    Hi


    Iliad works when you are at home, in Italy?

    1) But when you are roaming in Malta - it does not work - no network connection at all?

    2) is this only you cannot get DATA, when in Malta? On Iliad. But you can get DATA when in Malta on TIM/VODA/Wind??


    To enable data roaming you would normally go to Settings -> Network & Internet -> Mobile Network -> SIM1 or SIM2 (depending which you want data);

    Enable "Roaming" toggle.

    Please note this may incur data cost charges.

  • micheledgamicheledga Level 1

    Good day,

    My plan is 6gb in roaming in EU countries.

    At home I have 4g signal correctly.

    1) But when you are roaming in Malta - it does not work - no network connection at all?

    Yes correct, no data in romaing at all, with all companies.


    2) is this only you cannot get DATA, when in Malta? On Iliad. But you can get DATA when in Malta on TIM/VODA/Wind??

    No data with Tim/Vodafone/Iliad. I tried 2g/3g and 4g. No data at all.

    Thanks you

  • micheledgamicheledga Level 1

    Attached screenshots

  • Any suggestions?🙏

  • Hello any news?🇲🇹

  • I think it's Malta related. I'm on Iliad also. Roaming exist on paper. For example on my trip data was available in Slovenia, NOT in Hungary, but OK in Romania. Try to select MANUAL the local providers and not let Auto decide. I found it works for example in Romania when I chosen Orage instead of Vodafone... Or viceversa 😂

  • Thank you for your reply.

    I tried all the best for fix this issue, but my SIM card Works correctly on other Android phone like Samsung s10 and and xiaomi mi9.

    i did all procedures, automatically and manual. I've copied all APN settings from Xiaomi and Samsung and are correct.

    I think this issue is related on that Zenfone8, I'm working on EU countries from 1 month and I'm scared that I will without roaming in all eu countries.

    This is the first time that i spent 620€ of phone. Before with Xiaomi I was able to have roaming in all Eu countries. I think I will send back for double check or sell.

  • Hi


    Sorry we are not able to get back to you fast enough but this issue is at this moment beyond us - we can't really tell why your operator + Zenfone does not roam in Malta... if you would like to return the device, it is understandable.

  • Hi

    Sir I must to be honest, I bet on Asus for the support after market. I bought for that reason.

    Thanks you for your kindly reply and understanding.

    I was really surprised about the OTA of today, but it doesn't help me.

    I will come back in Italy at the end of month


    I bet for this time, for have an OTA about Italians mobile operators.

    If not, can I pass that ticket to the Italian's Asus support center?

    Thanks you

  • Hello


    Something happened during OTAs.

    I found a good WiFi signal and after a full reset of phone, I'm now able to get roaming in Malta.

    Good news 😊

This discussion has been closed.