Rog phone 5 fingerprint option missing

hammadalmadanihammadalmadani Level 1
edited July 15 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 5
  2. Firmware Version: not showing
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi,

    Please share Screenshots of Below:

    1. Go to setting => System => About => Software information.
    2. Settings => Lockscreen and Security page

    Run SMMI test to check if there is any hardware related fault:

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

    Factory reset your phone once.

This discussion has been closed.