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Finger print option is disabled

janakiram233
Star I

In asus rog 5, am unable to enable fingerprint option in security option. Please resolve..restarted the phone.but not working 

3 REPLIES 3

bossdens16
Star I

I have the same issue. Please help 😵

kaash
Rising Star I

Have you tried the SMMI test to check if fingerprint sensor working or not?

Via calculator .12345+= check if fingerprint sensor passes the test!

Also most likely if the fingerprint scanner hardware is damaged the option disappears or seem disabled in software settings.

Have tried this with other Rog phone when the hardware is detached from the main board setting option disappear or appear disabled. But as it as the hardware flex is attached back it works and shows in settings.

If you have done basic troubleshooting try factory reset even if it doesn't work then it could be a hardware issue and not the software.

After doing the test, my wifi and sim card is not working and the fingerprint was fixed.