Flashlight not working
Jørgen Nedogedell
Level 1
- Model Name: Zenfone 6
- Firmware Version: 18.0610.2104.145
- Rooted or not: No
- Frequency of Occurrence: Constant
- APP Name & APP Version (If your issue relates to the app): Flashlight
I have had this issue since pre Android 11. The flashlight is not turning on for normal use. It does work in selfie mode in the camera app with the camera flipped. In the SMMI test the flashlight works as intended.
After the 11 update I reset the phone, and the flashlight worked for about a week before going back to the behaviour described above.
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Try downgrading to A10 and then upgrade to A11 again. This will re-write all files. It's more efficient than doing a normal factory reset. We have no other reports of the flashlight not working as a torch. Since you say it works with the camera, I can only assume that some file that's supposed to link your flash with the torch button is not 100% correct.
Hi Anders, thank you for replying.
I did a factory reset after the A11 upgrade, that fixed the problem for a day or two. I feel worried that a downgrade/upgrade will only yield the same result.
I got the idea to try the flashlight on the reverse camera from other reports of this problem, I have included a few of them below. Is there any chance to see if/how their problem was fixed/diagnosed?
Thank you very much for still doing support for this (relatively) old phone! It is much appreciated.