I can't do Local backup ( problem )

Please tell us some basic information before asking for help:
- Model Name: Rog Phone 3
- Firmware Version: WW_17.0823.2102.143
- Rooted or not: not rooted
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app): local backup in setting
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, when I want to do a local backup through otg usb, it does not start to do the backup just freezes in the waiting screen for a long time without ending, I did this operation in the side port and also the bottom port which is the same problem, hopefully there is a solution to this problem
And this picture shows the problem
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Comments
Does it work in safe mode?
If you really need to do a backup and there is no other way, you can try backup using ADB:
Not a solution, but gets the backup for you.