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Camera problem after android 11 update

maddystm
Star I

‎04-21-2021 10:19 AM - last edited on ‎01-16-2024 01:53 AM by Community Manager

1.While holding phone horizontally and opening front camera , the phone is facing problem and the motor is making unnecessary noise.
2. The camera focus is lagging and become too bad in Insta and watsapp video call.
3. Battery draining so fast.
This is the problem I am facing while switching to my front camera after the update.
screenshot-20210421-214352130.jpg

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4 REPLIES 4

AmitGarde
Community Legend II

‎04-21-2021 05:10 PM

maddystm

1.While holding phone horizontally and opening front camera , the phone is facing problem and the motor is making unnecessary noise.

2. The camera focus is lagging and become too bad in Insta and watsapp video call.

3. Battery draining so fast.

This is the problem I am facing while switching to my front camera after the update.

screenshot-20210421-214352130.jpg


Camera problem after android 11 update
Most probably its hardware issue and it has something to do with motor in order to get a fix for this issue you need to take your device to nearest service centre.

maddystm
Star I

‎04-21-2021 07:07 PM

AmitGarde

https://zentalk.asus.com/en/discussion/47329/camera-problem-after-android-11-update

Most probably its hardware issue and it has something to do with motor in order to get a fix for this issue you need to take your device to nearest service centre.


View post
But it's absolutely working fine just before the update..
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AmitGarde
Community Legend II

‎04-21-2021 10:23 PM

maddystm

https://zentalk.asus.com/en/discussion/comment/163801#Comment_163801

But it's absolutely working fine just before the update..


View post
Just for confirmation you can also check behaviour in SIMMI test by pressing .12345+= >single test > check with desired camera related test
Also you can try factory data reset before taking ur device to service centre just take a chance if that helps
Settings >system >reset options >erase all data
Please dont forget to backup your important data before you factory reset and also submit ur device to nearest service centre.
Thanks!
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victor010
Zen Master III

‎04-22-2021 03:34 AM

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here: https://www.asus.com/in/support/Service-Center/India
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