My phone have a bulge on its back

janry082005

A light is coming out of the side of the phone and when i put my phone on a flat table it do not lay flat at all. Although the bulge is not big i'm worried. What should i do?

qromodynmc

I'd be nice if you could share some photos but if i had to guess, your battery is about to die, you should immediately replace if its the battery.

AmitGarde

https://zentalk.asus.com/en/discussion/44811/my-phone-have-a-bulge-on-its-back

Kindly take ypur device to nearest service center as early as possible before it gets completely dead. This is serious battery issue.

Note:- please don't forget to backup your important data before you submit your device at service center.

Christine_ASUS

Hi janry082005

Thank you for your asking. As qromodynmc and AmitGarde mentioned above, please provide some pictures for further checking.

I surmise that you may encounter the battery issue. Please note that after using a battery for some time, under some conditions, it will have a degree of swelling. This will not create safety issues. However, please bring your device to the nearest service center for further device/battery checking. Thank you.

For more information, please refer to the links below

https://www.asus.com/support/FAQ/1009546/

https://www.asus.com/support/FAQ/1009547/

janry082005

https://zentalk.asus.com/en/discussion/comment/152833#Comment_152833

I didn't show the back of the phone because the dent is slighty noticed and only felt when placed on a table. The problem is that an authorized asus repair center is too far from my location. I also think about going into a local repair shop to check or have it fixed.

Christine_ASUS

Hi janry082005

Kindly refer to the link below as ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs