Audio only comes out of ear speaker on top and not the speaker

mynhidongmynhidong Level 1
edited February 4 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:ASUS_X00QD
  2. Firmware Version:8.0.0
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I have my Zenfone 5 for more than 2 years now. When I record a video and watch it over, there would be buzzing sounds coming from my phone. When I pick up a call and want to put it on speaker, I couldn't hear anything and would only hear the other party's voice when it is not on speaker, however they cannot hear me and instead would hear the same buzzing noises. When I watch youtube videos, the sounds would only come out on the ear speaker which is located on top and not the speaker on the bottom. This has happened for a while. Usually before I could fix it by putting the volume on maximum and play some loud music and the audio would come out of the actual speaker instead. However, now I cannot fix it with that and can only hear sound from the earspeaker.

I feel like the speaker is broken as I have dropped my phone several times.

I hope I could get some opinions on this. Thank you in advance.

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