"Super Clean" mode is buggy

anmolkakkar0309anmolkakkar0309 Level 1
edited March 19 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG Phone 3
  2. Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2012.131
  3. Rooted or not: NOT
  4. Frequency of Occurrence: FREQUENT
  5. APP Name & APP Version (If your issue relates to the app): Tested with Poweramp Music Player but applies to all the apps in the phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi Team,

The "Super Clean" mode seems to be buggy in the latest version .131. When trying to click "Clear All" from the Recents menu, apps still continue to be in the memory. I could verify this issue with the Poweramp Music Player. Clicking "Clear All" is not turning off the app and continues to play music in the background. It earlier used to get closed (i.e. turning off any music that was being played) post clicking that button but after this update, it is not closing as expected.

Although, manually wiping it off from the Recents menu does turn the app off (and not clicking the Clear All button). I have ALL the apps listed in that super clean mode's app list. Please investigate and add it to bug fixes in the next update as this is one of the most useful features and convenient to close battery-draining apps quickly.


Comments

  • Aryan202Aryan202 Level 5
    edited February 3

    I don't know if this if this is an bug honestly

    Zen ui 6 (Zenfone 5z) has the same behaviour (with the same options enabled in mobile manager)

    If an audio is in active playback when you clear all recent apps Poweramp won't be killed but if you manually slide it away in recents it'll be killed,as far as I know this only happens in audio players during active playback

  • I would generally agree but this was working in the previous versions and would close this app coz it is indeed selected to be "Super Cleaned". In an ideal scenario (standard clean mode), this would continue to play audio in the background. But it has changed in this update and should ideally be closed completely as part of the "Super Clean" process.

  • Hi,

    Thanks for the feedback.

    Let me check if there was a feedback from users to have the behavior vice versa.

  • There is same behaviour with Zenfone 5z on same settings Android 10 (Zenui 6)

    If this is found as a bug than please fix this for 5z as well

    Thanks!

  • We're following up on this. I'll keep you posted. 🙂

  • edited February 5

    @anmolkakkar0309 @Averan @amitgarde3

    We're still looking into why the results are different for clear all and swiping up on an individual app when both settings are applied to SCM.

    In the meantime, I can fill you in on why some applications respond differently to SCM than others. While most apps will be closed completely, there are exceptions that will live through a SCM-boosted 'clear all'. These include apps protected by Google (their podcast app is a known exception) as well as apps that claim foreground status or use some foreground service. This implementation can change from one app version to the next, which might explain why Poweramp works differently all of a sudden.

  • Thanks for the follow-up @Gustav_ASUS . Appreciate the thorough update.

    I understand based on your hypothesis although I am simply coming from an observation where this used to be super-cleaned by the clear-all button in the previous version and now it does not (where the app's last play store update is from 9-Dec 2020 as well but our firmware update is from last week); so something may have changed in the behaviour of this cleaning process where it might be skipping a logic (just a thought/assumption).

  • @Gustav_ASUS

    FYI - Same goes for the Rocket Player app in the list as you see in my screenshot. That was also getting perfectly closed/stopped/cleaned with the "Clear-All" button up until this update.

  • @anmolkakkar0309 Thanks, I'll pass it on to the team.

  • Hi @Gustav_ASUS,

    Any update on this?

  • @anmolkakkar0309 The team has been away for Lunar New Year but I'll keep you posted!

This discussion has been closed.