hypercharge not working

hello
there is a problem with my asus rog phone
i just buy it and it not even a month
and i started get soo much problems
i have a problem with charging my phone
when i connect it with the charge it came with the phone which is hypercharge
the phone won't be charged
but when i connect it to a normal charge or fast charge it start to charge i tought there maybe a problem with the charger but i try it on my other phone and it charged normaly !
the problem is on that my phone is not hypercharging anymore
how can i solve this
because when i connect the phone to another charge it go high to 40 C°
i have this question since march 2020 but i don't know why did asus stoped the reply on my question wihout solving the problem !
https://zentalk.asus.com/en/discussion/17771/hypercharge-not-working#latest