Flash light / torch not working

ranathpodemranathpodem Level 2
edited February 25 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: 6z
  2. Firmware Version: latest
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Flash light in rear mode nd torch is not working but it is working on selfie mode.

Comments

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. If still you face the issue factory reset your phone after

    taking a full backup : https://www.asus.com/support/FAQ/1006346/

  • Try to check with SIMMI test and check if torch test gets pass there by following this steps👇

    Open calculator>press .12345+= >single test>camera flash test>see if flash on rear side works if yes than test is pass

    And hence your problem should get solved after you clear system cache or reset your device

    But if test fails than there is surely a hardware problem which can only be fixed when you submit your device to nearest service centre.

    Note:- please dont forget to backup your important data before you submit your device to nearest service centre as early as possible.

    thanks!

This discussion has been closed.