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Light sensor occasionally stops working giving "no data from sensor" (topic reopen)

Star III

Original topic 

I'm creating a new topic, because the original one got closed.

@Mansi_ASUS I finally managed to capture the issue on logs. Most of the time, it occurs during the night, once every couple of days. It keeps occurring on the new Android 14 build WW_34.1004.0204.65.

Please let me know, if that's enough to help with fixing the issue.



Star III

@Mansi_ASUS please confirm if you received the above information and materials.

Hey @Skwara,

I have submitted the logs to the team.


Hey @Skwara,

The R&D needs the Network log from your end.

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


Hi @Mansi_ASUS,

I will replicate the issue with the proper logs enabled. Give me a couple of days, because the issue occurs only sometime during the night, when the phone is charging, but not every night. I think it might also be a useful piece of information for the devs.

I will get back to you as soon as I manage to capture the issue.