Is there a solution for my Zenfone 5z's blurry primary camera?
borgohainansuman
Level 1
My Zenfone 5z was working fine untill last 4-5 months ago when suddenly it's primary 12MP camera got a problem of unable to focus. Tried several methods including factory reset, safe mode reset, downgrading to Android Pie and many more...but the problem still persists..lastly after emailing them and having said all they asked me to take it to the Nearest Service Centre. Is this a solution guys? Service centre guys have opted me two things- a software reset or change of camera module worth 3k+ Rupees..
0
This discussion has been closed.
Comments
Yes only solution to your problem is take your device to nearest service centre and get that camera module replaced.
After analysing your device, If service centre finds that it is not CID (customer induced damage) than there are chances that service centre may replace your camera module for free. For which you have to submit your device at service centre for examination.
Thanks!
service center is asking me to pay 6456 for camera what to do.
I think it's a scam by Asus for their upcoming sales of new Zenfone's. Coz Zenfone 5z's camera was excellent so they induced a damage typically to it's primary 12MP camera so that customer's may shift to Zenfone 6 or 7..
May be but its a rare case of software induced bug. As in general hardware will be protective enough of preventing software damage.
Similar case happened with oneplus also it seems but they accepted and replaced openly but its unfortunate in our case.
Had conversation with service guy he said for Max pro m2 mainbue to some issue with main board they are making call backs and replacing same it seems.
Its all about volumes 5z customers are less and mostly who ever bought shifted by now to other manufacturers but max pro m2 is a new one with comparatively good volume.
I got my device checked by service center guy too and he has confirmed that its not a customer induced damage. But he needs a mail from ASUS to replace the part.
I have contacted customer care they say in three days i will get a mail for same but its almost 6 days now they are asking for 2 more days to wait every 3rd day they create a new ticket and say they i to wait for 3 more days.
Did they charged you for checking the phone.
Yes there is charge to get your phone check at service centre.
Hi friends
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
https://www.youtube.com/watch?v=Q5AJ4kNGCFs
3. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please check on SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
If your device is in warranty and there is not CID, the repair center will take care of the device. If the device is out of warranty or it has been fallen/broken before, which causing CID, the repair center will charge for module repair fee after your confirmation.
No they did not charge for checking the device.
@Christine_ASUS Thanks for the reply.
What if the device is out of warranty and no customer induced defect? Which most of us have.
Thats nice of them than coz according to nearby service centre of m9 they charge to check devices
Hi suraj051
Thank you for your asking. As I mentioned above, please note that CID or out of warranty device will be charged for module repairing fee.
Please note that usage behavior like using the device in a humid environment (bath room, steam..) and extreme environment can also trigger hardware issue.
Hi @Christine_ASUS
Just for confirming.
So in case of out of warranty and no CID only repair charges to be paid camera part replacement is not chargeable?
How can you claim that you never drop your phone?
CID is normally considered for LCD replacement. If 100% no CID, why can you use your camera in the past.
Yes i understand but thats how they will try to minimise the replacements.
Hi suraj051
As I mentioned above, if your device is out of warranty device, it will be charged for module repairing fee and be repaired after your confirmation.
@Christine_ASUS Got the camera module changed for free thanks for the support.
I have also got battery and charging port replaced with my expenses now i can use it for two more years 🙂
Hi suraj051
Sorry for the belated reply due to Lunar New Year holidays. I am so glad to hear that! Cheers.
Hi Suraj,
Can you please share the process how did you approach them? I'm facing the same issue since last 2 months. Please reply.
@Christine_ASUS Is It possibile to prove my Asus Is still on warranty? I Lost the ticket and i bought It with cash.. july 2019..