Is there a solution for my Zenfone 5z's blurry primary camera?

[borgohainansuma]

My Zenfone 5z was working fine untill last 4-5 months ago when suddenly it's primary 12MP camera got a problem of unable to focus. Tried several methods including factory reset, safe mode reset, downgrading to Android Pie and many more...but the problem still persists..lastly after emailing them and having said all they asked me to take it to the Nearest Service Centre. Is this a solution guys? Service centre guys have opted me two things- a software reset or change of camera module worth 3k+ Rupees..

[suraj051]

amitgarde3

https://zentalk.asus.com/en/discussion/43700/is-there-a-solution-for-my-zenfone-5zs-blurry-primary-c...

Yes only solution to your problem is take your device to nearest service centre and get that camera module replaced.

After analysing your device, If service centre finds that it is not CID (customer induced damage) than there are chances that service centre may replace your camera module for free. For which you have to submit your device at service centre for examination.

Thanks!

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I got my device checked by service center guy too and he has confirmed that its not a customer induced damage. But he needs a mail from ASUS to replace the part.
I have contacted customer care they say in three days i will get a mail for same but its almost 6 days now they are asking for 2 more days to wait every 3rd day they create a new ticket and say they i to wait for 3 more days.

[anktprht57]

suraj051

https://zentalk.asus.com/en/discussion/comment/148435#Comment_148435

I got my device checked by service center guy too and he has confirmed that its not a customer induced damage. But he needs a mail from ASUS to replace the part.

I have contacted customer care they say in three days i will get a mail for same but its almost 6 days now they are asking for 2 more days to wait every 3rd day they create a new ticket and say they i to wait for 3 more days.

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Did they charged you for checking the phone.

[AmitGarde]

anktprht57

https://zentalk.asus.com/en/discussion/comment/150829#Comment_150829

Did they charged you for checking the phone.

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Yes there is charge to get your phone check at service centre.

[Christine_ASUS]

Hi friends
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
https://www.youtube.com/watch?v=Q5AJ4kNGCFs
3. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please check on SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

If your device is in warranty and there is not CID, the repair center will take care of the device. If the device is out of warranty or it has been fallen/broken before, which causing CID, the repair center will charge for module repair fee after your confirmation.

[suraj051]

anktprht57

https://zentalk.asus.com/en/discussion/comment/150829#Comment_150829

Did they charged you for checking the phone.

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No they did not charge for checking the device.