ASUS - ZenTalk

Codename · ‎01-18-2021

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Android 10, Updated Till now
Rooted or not: Not
Frequency of Occurrence: every time visiable at high brightness
APP Name & APP Version (If your issue relates to the app): n/a
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hey, there been 2 months I am using ROG Phone 3, nowadays I have noticed a display issue right under Fingerprint Scanner. This is patch square patch clearly visible over 80% brightness in gray, blue, red and other colours except black.

Please check the screenshot attached herewith

I have called service center they said this is because of transparent area of display for Fingerprint Scanner, this is in every phone we made. I have to live with it. But that is very annoying

GREEKLEADER · ‎01-19-2021

Codename
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Android 10, Updated Till now
Rooted or not: Not
Frequency of Occurrence: every time visiable at high brightness
APP Name & APP Version (If your issue relates to the app): n/a
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hey, there been 2 months I am using ROG Phone 3, nowadays I have noticed a display issue right under Fingerprint Scanner. This is patch square patch clearly visible over 80% brightness in gray, blue, red and other colours except black.
Please check the screenshot attached herewith
I have called service center they said this is because of transparent area of display for Fingerprint Scanner, this is in every phone we made. I have to live with it. But that is very annoying

Problem with Display , Patche under Fingerprint Scanner

This is not normal,you have to take it to the service center by yourself

Aryan202 · ‎01-19-2021

A moderator's answer to a similar question on the Zenfone 7 forum

Thread:
https://zentalk.asus.com/en/discussion/37006/dark-rectangle-on-the-screen
Judging from his reply I think it's normal for under display fingerprint phones

as19103 · ‎01-19-2021

It is more visible and the mark stays longer in case phone is used more in direct sunlight. I have also faced the issue, but the marks disapppeared after some time.

Codename · ‎01-19-2021

zeb_magnus
It is more visible and the mark stays longer in case phone is used more in direct sunlight. I have also faced the issue, but the marks disapppeared after some time.

View post

After how much time it disappeared?? It's is very annoying.