Problem with Display , Patche under Fingerprint Scanner
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01-18-2021
10:15 AM
- last edited on
01-16-2024
02:07 AM
by
ZenBot
Model Name: ROG Phone 3
Firmware Version: Android 10, Updated Till now
Rooted or not: Not
Frequency of Occurrence: every time visiable at high brightness
APP Name & APP Version (If your issue relates to the app): n/a
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hey, there been 2 months I am using ROG Phone 3, nowadays I have noticed a display issue right under Fingerprint Scanner. This is patch square patch clearly visible over 80% brightness in gray, blue, red and other colours except black.
Please check the screenshot attached herewith
I have called service center they said this is because of transparent area of display for Fingerprint Scanner, this is in every phone we made. I have to live with it. But that is very annoying
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01-19-2021 12:18 PM
AveranNo, my phone condition is different. It's not visible in daylight or Sunlight. It's visible on gray, read and blue backgrounds. On 80% and above brightnessA moderator's answer to a similar question on the Zenfone 7 forum
Thread:
https://zentalk.asus.com/en/discussion/37006/dark-rectangle-on-the-screen
Judging from his reply I think it's normal for under display fingerprint phones
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01-20-2021 01:47 AM
CodenameIt took around 3-4 hours and during that time the phone was not in use.https://zentalk.asus.com/en/discussion/comment/148166#Comment_148166
After how much time it disappeared?? It's is very annoying.
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01-20-2021 03:21 AM
zeb_magnusIn my phone Patch is permanent.. ☹️https://zentalk.asus.com/en/discussion/comment/148232#Comment_148232
It took around 3-4 hours and during that time the phone was not in use.
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01-20-2021 05:18 AM

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01-22-2021 03:01 AM
If you or any user here feel its abnormal or more than intended kindly visit the service center to have a check and also compare with a different device.
Again, through screenshot and video the same wouldn't be more evident then seeing and comparing physically.
https://www.asus.com/in/support/service-center/india
