ASUS - ZenTalk

amitgarde3

https://zentalk.asus.com/en/discussion/43432/zenfone-5z-battery-drain

Please backup your important data and factory reset your 5z to fix this drain issue as i can see some bug is triggering software to misbehave with battery consumption and definetly its software and not hardware so please follow below steps 👇

Settings>system>Reset options>erase all data

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Tried factory reset but still issue persists. Are we expecting any fota to fix this bug.

rajatt1557

https://zentalk.asus.com/en/discussion/comment/147456#Comment_147456

Tried factory reset but still issue persists. Are we expecting any fota to fix this bug.

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May or may be not...! According to devs battery consumptions seems to be normal with .110 even i shared logs and they still find it as normal consumption but dont worry we are still discussing internally if they find somemore things in logs
And let me tell you that after looking at your SOT that seems like bug for me and that should definately go after factory reset but if still exists than that seems like hardware issue or i guess battery health may have been reduced till date so please take your device to nearest service centre as early as possible and let them examine your battery health as well as device
Note :- please dont forget to backup your important data before you submit your device to nearest service centre
Thanks!

amitgarde3

https://zentalk.asus.com/en/discussion/comment/147569#Comment_147569

May or may be not...! According to devs battery consumptions seems to be normal with .110 even i shared logs and they still find it as normal consumption but dont worry we are still discussing internally if they find somemore things in logs

And let me tell you that after looking at your SOT that seems like bug for me and that should definately go after factory reset but if still exists than that seems like hardware issue or i guess battery health may have been reduced till date so please take your device to nearest service centre as early as possible and let them examine your battery health as well as device

Note :- please dont forget to backup your important data before you submit your device to nearest service centre

Thanks!

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After factory reset and usage of few hours ,now it appears there is improvement in battery backup.