Spontaneous Shut Down
carlos_romero_28_11
Level 1
- System: Windows
- Battery or AC: Battery
Model: VivoBook: X512JF-BR010T
- Frequency of occurrence: Once
- Reset OS: ...
- Screenshot or video: No
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Detailed description：I was watching a video on my laptop, and it just turned off, and turned on again by itself, while the logo was on the screen a message appeared below saying that the C: Disk was being checked, all this with the fan being a little loud. i dont know if this normal, i need help to know if this could be a big problem so i take the laptop to be checked.
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Comments
If C partition is on HDD means, then its normal to hear sound while checking C drive.
automatic shutdown is not normal.
are you watching video by offline mode? or through Browser with internet connection?.
we have to battery condition, many applications are running background without your knowledge , using battery power.
once the battery reached critical level, laptop goes to shutdown.
if possible record video using smartphone, upload video here
I was watching a video online, on facebook, a live video, and suddenly, it just turned off. it just happened once, but i will try to record and upload it so you all have a claer view of the issue.
Hello Carlos,
May you run the diagnostic tool in MyASUS? and share the result with me?
Thank you.