Zenfone6 step counter does not work properly after updated to A11

newnewsnewnews Level 2
edited February 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I noticed that step counter (or physical activities) stopped working. On A10, I have average 10000 steps daily (7000 to 15000), but now I have only have 350 to 2000 on A11. I tried to carry two phones in my pocket today, Zenfone 6 counts 371 only and another phone counts 8000 which is usual as before.

Please fix the problem. Thanks.


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