CPU fan(left fan) is not spinning on my ROG Strix G521Li
zenflamerzz
Level 1
- System: Windows 10 Home
- Battery or AC:
- Model: ROG Strix G512Li
- Frequency of occurrence: Everyday since 3/1/2021
- Reset OS:
- Screenshot or video:
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Detailed description：I just got my laptop for two weeks and two days ago (3/1/2021) the CPU fan has stopped working and it wont spin even when I switched to Performance and Turbo mode. My laptop getting hot easier when I play games. In the Armoury Crate, it shows "0 rpm" for my CPU fan spin rate, but sometimes it shows constant "63300 rpm" but actually it is not spinning at all (I can tell because there is no air generated at the left exhaust). Plus, when I ran the hardware diagnostic test, it do tell that I might have a problem with my fan
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This is the 63300 rpm one(but the fan wasnt even spinning at all)
This is the 0 rpm (which is accurate)
Hardware diagnostic
Hello zenflamerzz,
Please kindly check if your BIOS, ASUS System Control Interface V2 driver, Armoury Crate Service and ROG Live Service are all updated.
Thank you.
Okay sir @Blake_ASUS I will do it by now and I will tell you any updates
@Blake_ASUS after i have installed all the files, what should I do next?
@Blake_ASUS so, for now I think I have updated to the latest version 306. but still, the CPU fan is not working at all
(but it shows 63300 RPM) and the hardware diagnostic from MyAsus still shows the same fan issue
go to the nearest asus service center ask to check all the hardware in lpatop.
earlier today i just drove 168km went and back from my place (Langkap,Perak) to the nearest asus service center which located in Ipoh. Sadly, they just gave me a piece of A4 paper and told me to call the number or scan the qr code because they don't have any skilled technician there. I am really disappointed because to get there is not easy and just a waste of time and I only returned with an a4 paper with ASUS careline
@Blake_ASUS ok right now it is working but a few minutes later or if I changed to performance/turbo the fan will stop spinning again....this happened three times already today
Hello zenflamerzz,
Please kindly arrange the pick up service and send your device to service center for further examination on the fan.
Thank you.
Alright. Thank you for your reply sir @Blake_ASUS
Btw @Blake_ASUS , I wanna ask if I open the back of the laptop by myself to check the condition of the fan, will my warranty become void?
Hello zenflamerzz,
Yes, please kindly be informed that dismantling the device yourself will break the warranty.
Thank you.
Okay sir, noted
Hi! I have the same problem with you. Did you manage to fix it?