Error "[name app] keeps stopping"
JohnFrusciante
Level 1
Please tell us some basic information before asking for help:
- Model Name: Rog3
- Firmware Version: latest
- Rooted or not:
- Frequency of Occurrence: every day
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Since about two weeks a strange message often appears that did not appear before "*** keeps stopping", then I press "close app" and it resolves.
The strange thing is that this message appears with many apps, not always the same and it is very annoying because when I am in game it happens that the message appears and the game stops.
What can this error depend on? How to solve?
I upload a screenshot of today, but the problem happens with many other apps.
This discussion has been closed.
Comments
My camera always stop working. But when i use camera using third party apps on google play it working. I try to Clear chache and everything still same. U need update your asus pixel camera fast. Urgent!
Its an software issue
Yes but I have this issue with 80% of the apps installed in the phone and this problem I didn't have before with same apps
probably another user scammed. Sounds much like another custom rom phone where some seller has made some quick bucks.
Only solution is to completely reinstall the phone. Simply factory reset doesn't always work, so it means you need to bring the phone back to your seller and make them attempt a proper install.
This guy calls all the comments as being scammed and doesn't allow others to voice it out.
@ mods Request you to ask people not to poke into other's views and let others speak
Pretty sure you won't get the mods to support your false information spreading and wasting the devs time with issues caused by modded phones.
This forum is to discuss issues and not keep cutting voices. If one can't add/ support/ resolve the issue one must not comment and try to keep things focused on the thread topic.
Thanks for your help, I bought the phone from Asus.com official site, so I don't think is modded...
Many apps runs off from the Google Play Services and Google Services Framework. Therefore, the first thing I would do is Clear Cache and Storage for both Google Services Framework, Google Play Services and Google Play Store. Once done, uninstall any updates by pressing on the 3 dots and uninstall updates so this is back to factory installed app.
To find these apps, go to Settings - Apps & Notifications - See all xxx apps - press on 3 dots top right - Show System.
Always ensure you update the app through Google Play Store and not from other source.
Thanks so much 🙏
@JohnFrusciante Did the suggestion from Ronald work? If not, I can send you instructions on how to log your device so our developers can take a closer look at what's going on.
Yes, the suggestion from Ronald did work! I uninstalled updates of Google apps and cleared cache and now it seems ok! How to obtain latest version of those Google apps? Because if I go to PlayStore it doesn't shows any apps to update...thanks Ronald and Gustav for your help.
Good to know it has worked for you.
To avoid the issue you had, do keep updating apps through Google Play Store. It is not just simple as getting the latest version unfortunately.
Each app will have their own dependancies mainly the ones mentioned above and uninstalled.
Google Play Store is not the fastest at rolling out up to date apps to phones, but if you really want to try the updated apps, download the ones you are interested in and try to avoid the apps I have mentioned above. This way you are in control which apps you are updating and you will be able to rollback if it fails.
Hope this helps.