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Error "[name app] keeps stopping"

JohnFrusciante
Star III
Please tell us some basic information before asking for help:
Model Name: Rog3
Firmware Version: latest
Rooted or not:
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Since about two weeks a strange message often appears that did not appear before "*** keeps stopping", then I press "close app" and it resolves.
The strange thing is that this message appears with many apps, not always the same and it is very annoying because when I am in game it happens that the message appears and the game stops.
What can this error depend on? How to solve?
screenshot-20201221-173941925.jpg

I upload a screenshot of today, but the problem happens with many other apps.
13 REPLIES 13

PH
Rising Star I
This guy calls all the comments as being scammed and doesn't allow others to voice it out.

@ mods Request you to ask people not to poke into other's views and let others speak

Danishblunt
Hall of Fame I
Pretty sure you won't get the mods to support your false information spreading and wasting the devs time with issues caused by modded phones.

PH
Rising Star I
This forum is to discuss issues and not keep cutting voices. If one can't add/ support/ resolve the issue one must not comment and try to keep things focused on the thread topic.

JohnFrusciante
Star III
nightmaster552

probably another user scammed. Sounds much like another custom rom phone where some seller has made some quick bucks.

Only solution is to completely reinstall the phone. Simply factory reset doesn't always work, so it means you need to bring the phone back to your seller and make them attempt a proper install.


View post
Thanks for your help, I bought the phone from Asus.com official site, so I don't think is modded...

ronald1985
Community Legend I
JohnFrusciante

https://zentalk.asus.com/en/discussion/comment/141786#Comment_141786

Thanks for your help, I bought the phone from Asus.com official site, so I don't think is modded...


View post
Many apps runs off from the Google Play Services and Google Services Framework. Therefore, the first thing I would do is Clear Cache and Storage for both Google Services Framework, Google Play Services and Google Play Store. Once done, uninstall any updates by pressing on the 3 dots and uninstall updates so this is back to factory installed app.
To find these apps, go to Settings - Apps & Notifications - See all xxx apps - press on 3 dots top right - Show System.
Always ensure you update the app through Google Play Store and not from other source.