ASUS - ZenTalk

atomicwaster · ‎12-05-2020

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: Build QKQ1.191008.001.WW_user_100.10.107.110 20201118 release-keys
Rooted or not: no
Frequency of Occurrence: frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So yesterday I got the new firmware update and download and installed automatically. I thought everything was good but when I went out and went on my mobile data I saw that I was not able to see my data go thru. I mean I saw the h+ and a full bar but no data was coming thru. I couldn't make calls or nothing and my mobile company said that I was still getting data. So is it because of the new update that now I am not able to get data thru?

atomicwaster · ‎12-12-2020

adityapruthi2001
https://zentalk.asus.com/en/discussion/comment/139109#Comment_139109
You have to insert both sim cards to produce the test passed.
Your settings seem fine. Tried another sim in phone?

View post

So I just got the sim. Put it in and yup it's working. The sim is from another carrier but everything seems to be working fine

It's probably a bad sim card the other one.

View solution in original post

Christine_ASUS · ‎12-06-2020

[Moved from atomicwaster]
So after the recent update for the Zenfone 5z it seems as if my data network is not working properly. If I get of my wifi. I see the h+ symbol and bars but no data is coming thru or leaving. I tried google and other websites to no avail. Has anyone had any issues with it as well like this or is it just me?

Christine_ASUS · ‎12-06-2020

Hi atomicwaster
First of all, please avoid overlapping thread or message, which may disturb the mods and the users to solve the issue. I moved your second thread here, and I hope you don't mind.
Second, kindly try some stay-at-home troubleshooting tips below:
1. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth
2. Confirm your APNs Settings with your SIM carrier:
Settings>Network & internet>Mobile network>Access Point Names>Internet

I didn't face this situation, yet there is a similar case as the link below
https://zentalk.asus.com/en/discussion/41135/

If your case remains the same after troubleshooting 1 & 2, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

adityapruthi200 · ‎12-09-2020

atomicwaster
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: Build QKQ1.191008.001.WW_user_100.10.107.110 20201118 release-keys
Rooted or not: no
Frequency of Occurrence: frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So yesterday I got the new firmware update and download and installed automatically. I thought everything was good but when I went out and went on my mobile data I saw that I was not able to see my data go thru. I mean I saw the h+ and a full bar but no data was coming thru. I couldn't make calls or nothing and my mobile company said that I was still getting data. So is it because of the new update that now I am not able to get data thru?

Zenfone 5 network connectivity issue

Give a screen shot of your network bars.

atomicwaster · ‎12-09-2020

adityapruthi2001
https://zentalk.asus.com/en/discussion/41296/zenfone-5-network-connectivity-issue
Give a screen shot of your network bars.

View post

It's that weird h+ but it won't let get any data. I noticed though when I clicked VoLTE off it takes the h+ away but I still can't use my data.

ASUS - ZenTalk

[Solved] ZenFone 5Z The signal/network connectivity has dropped to H+ after firmware upgrade?