. 87 Bug update Issues list
AJ1
Level 3
Issues arising on Pro M1 on. 87 system update.
I observed no issues on. 84 update but when updated to. 87 observing below issues on daily basis.
1. 🔋 - on. 84 update when fully charged to 💯 % 🔋 is discharging almost 2~5% overnight but when updated to. 87 update battery is discharging almost 15~20% overnight in idle situation. Also when using phone for general use it is getting discharge ~more than 20% which I didn't observed in. 84 update.
2. Receiver sound 🔊 - while talking on call, dolby like sound coming out rather than normal sound. Anyone can hear it standing away.
3. System UI / Apps unstable behaviour - in idle situation System UI not responding, While using apps for 5~10 min Apps don't respond.
4. Network unstable behaviour - When connected to WIFI / mobile network, speed is slow, the apps or page or mail account, Apps do not get refreshed quickly, takes ~10 sec to load when connected on any network. Sometimes nothing works automatically mobile network gets disconnected when connected continuously for more than 15 min.
5. Heating -. 84 update phones is as cool as normal temperature should be. On. 87 update even on idle condition 📱temperature is warm as it feels when 📱 is picked up. When using 📱 for 5 min it heats more than normal usage. Heating - Middle backside panel, all edges & when used continuously for more than 10 or more min or on call for 2~5 min whole 📱 heats a lot than normal heating.
6. Call disconnection - call gets disconnected automatically if on call for than 5 min.
7. Unstable behaviour + slowness - sometimes📱 do not behaves properly. Slowness issue facing, all functionalities of phone becomes slow. Gets hanged in between.
Troubleshooting done - All these things are also observed when using it under safe mode, no change in behaviour of 📱. Reseted the device, clearing cache of apps everything done one thing after resetting is even I can't open apps, when opened apps it closes automatically. Battery started draining more than listed above. Battery is calibrated. Every issues on hot list & new issues observing.
Asus has bugs in this. 87 update & that they are not fixing it. Also all discussions are closed without giving proper solutions.
Please assist on this on better way on permanent fixing of issues. I'm now waiting for favorable reply from someone from company & not from moderators or other people. Attaching SS.
Comments
Totally agree with you.
yes, same problem here
me too facing
call disconnection problem in my MPM2(.097)
@Admin
@Christine_ASUS
@victor2020
@Anders_ASUS @TITAN @Y_ASUS
@Christine
Hello Asus Team,
Can you please suggest in this regards as many users are facing these issues on this update. It will be good if you at least provide some sort of directions on this.
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India
Hi Victor,
I had visited the SC already thrice on this, they told the same thing, this is due to software update & not any hardware issue. How many times should I visit for this same issue? Please request you to look into this issues as yesterday evening my battery was 50%, when I checked today in morning it was fully discharged & phone was off 📴. Also now it is taking 3 Hrs to get fully charged to 100 %. When I turned ON mobile after fully charged, back to back I saw error - System UI Not responding, Apps not responding, phone freeze for 10 ~15 sec & now observing some new issues
Can you please have a proper look into this as it is getting difficult to use mobile.
@Christine_ASUS Hello Christine, Can u please also advise on this as many users r facing the same issues. I had purchased this new phone just 2.5 months ago & facing many issues. Even SC are not able to fix it permanently.
Just resetting device, clearing cache, visiting SC is not helpfull to fix this permanently, now getting really irritated by doing the same things, getting 😒 really on such things.
After the latest .087 update my Asus zenfone max pro m1 battery draining too fast . Overnight it drains 20-30%. Are you have same issue ?
Yeah buddy now my phone's battery is draining almost 49~45% overnight in idle situation
Yeah it is too much battery is draining like a 5 years old smartphone.
They are only looking on their flagship smartphone. They think we are (max pro m1 & max pro m2 users) are nothing .
Hi AJ1
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. How long has the battery been used? Do you mean that you purchased the device 2.5 months before?
2. If the "Fingerprint" is turn off, does the situation remain the same?
Settings>Security>Fingerprint
3. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of
①Setting>Battery
②Setting>Battery>3 dots on the top"Show app usage"
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
4. Is there any zone heating up while using/idling?
For more information, please refer to the links below
https://www.asus.com/support/FAQ/1009546/
https://www.asus.com/support/FAQ/1009547/
Hi Christine,
1. Yes around 2.5~ months I had purchased device. Yesterday I full charged to 100% my battery was 66% at 10pm, today morning at 8.21am I just checked for battery level it was 12% & whole phone was warm in idle condition. Attaching battery SS when phone used normally.(SS taken today morning at 8.21am). On 1st Nov also I observed the same thing my battery was 55% at 10pm. & on 2nd Nov when I tried to check up 📱 battery, it was totally discharged & phone was 📴.
2. Yes I have not setup any kind of lock except swipe up screen, same behaviour.
4. Whole phone is heating in idle situation also. while using it normally, it is heating than normal heating - whole back panel + front whole screen panel with all sides.
Regularly I'm checking for 3rd party apps to boost memory, hibernating apps but it is not solving issues. In. 84 update I was able to use phone for more than 2 days on a single charge, but when updated to. 84 update I need to charge the phone either after 10 Hrs of usage & on daily basis to keep phone battery healthy.
Now due to this heating & battery discharging it is getting difficult to use phone even for normal use. Also when phone is idle & I want to use it every time when I swipe up screen I see error - System UI not responding, when opening apps, it shuts down quickly & isl see same error - App not responding. I'm seeing System UI error 4~5 times in a day & for apps anytime when I just swipe up screen. Now observing some network issue, mobile internet not working even it is ON, need to restart the phone freezes in between.
Hi AJ1
For your case, I suggest you to visit the repair center for further battery checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
Hi Christine,
I have visited SC 2 times, but still they are not able to fix these issues. Is there any other way or can I get this device replaced with a new one.
Hi AJ1
If you already visited the SC, can you provide me the screenshot of point 3 I mentioned above by tomorrow for further checking? I do not encounter the same situation with my device and I can not make sure which apps have you installed and what kind of user behavior you have used.
Yes, will provide that. I'm using general Apps only nothing else. Now even while talking call call disconnects & seeing error Phone app not responding, System UI not responding. Difficult to use phone now.
This is first time I got SOT 13 hrs from 98% to 5%.
Normally I get around 8 to 9 hours.
Try to factory reset and use the device for few days without installing and additional apps other than Stock apps available. And check how's the battery performance.
Battery drain occurs due to the type of apps installed in the device. Even one buggy/3rd party app can spoil whole device performance.
I had disabled/uninstalled all the useless gapps, facebook(Using lite version now), messenger apps which drain battery more. And, battery increased some more to me.
Yes this is true..i also had one app that was causing overnight battery drain...
Better is to turn on Background activity restriction for most of apps except for essential apps like Whatsapp, Telegram..
And after factory reset give it time of 4 days to kernel to settle down and optimise battery use...dont bombard apps immediately after reset.
@Christine_ASUS
Hi Christine,
Pfa SS in safe mode for your reference for overnight idle condition. I had fully charged yesterday night at 11pm & in battery setting it is only showing 52 min ago not sure Abt that as 1st time Im seeing this.
Buddy I'm not using any such apps other than necessary apps viz WA, FB... Which r having bugs or are harmful to phone. & I have done this process 2wice after resetting but this time it is not working.
I have followed that 2wice but this time it didn't work.