Phone switches off by itself

wenmit99wenmit99 Level 1
edited December 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone 5z (ZS620KL)
  2. Firmware Version: latest version
  3. Rooted or not: no
  4. Frequency of Occurrence: everyday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


If I'm not mistaken, I'm only facing this random restart on my phone after updating it to Android 10. I'm also thinking if it relates to overheating issues because my phone tends to switch off especially when I'm charging, or when it heats up. I reset my phone today and even have problems switching it back on when I was trying to set up my phone. Struggled multiple tries and even left it to cool down for a good 20 minutes or so. After I was done setting up, I restored my WhatsApp messages and was about to sign in to my Instagram account when my phone started heating up again and switched off by itself. The switching off and on process has been close to 10 times within 2-3 hours. I'd turn it back on and it'd switch of after a few seconds. I'm now using an ice pack to cool down my phone and it surprisingly works, but I can't be carrying an ice pack all the time right? I've brought this issue to ASUS and they suggested that I downgrade to Android 9, but I don't have an SD card for now. Does anyone know if this is due to system software issue or is it just hardware? Or both?


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