Restarting again and again

saprekaushalsaprekaushal Level 1
edited November 2020 in Fan Chat

i have a Zenfone 5z .When i am using insta or reading news it suddenly restarts and battery goes from 5 to 20% in under a minute

Comments

  • Try to clear cache n storage of instagram from

    settings>apps&notifications>instagram>storage>clear cache&storage

    If still issue remains then uninstall n install instagram again n check

    Also check with safe mode if device behaves same in safe mode

    To entre safe mode just hold power button for few seconds and tap on switch off option for few seconds n hold you will get note to entre safe mode just click ok n use instagram for few minutes to check if 5z behaves same

    To exit safe mode just restart your device

    If still issue remains than please

    Factory data reset ur 5z

    Settings>system>reset options>erase all data

    If factory data reset doesnt fix your issue please take your device to nearest service centre as early as possible

    Note:- please dont forget to backup your important data and take pictures of your device from every angle before submitting your device to service centre


    Thanks !

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