Not seeing caller ID

AJ1AJ1 Level 3
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max pro M1
  2. Firmware Version: 087
  3. Rooted or not: no
  4. Frequency of Occurrence: regularly
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When someone is calling to me, I'm only hearing incoming call sound, but cannot see caller ID who is calling to me. When I open the phone app or true caller, I'm not seeing the incoming call details. Can anyone provide solution in this?

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