Not seeing caller ID

AJ1

Please tell us some basic information before asking for help:

1. Model Name: Max pro M1
2. Firmware Version: 087
3. Rooted or not: no
4. Frequency of Occurrence: regularly
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When someone is calling to me, I'm only hearing incoming call sound, but cannot see caller ID who is calling to me. When I open the phone app or true caller, I'm not seeing the incoming call details. Can anyone provide solution in this?

abhaykrishnan02

https://zentalk.asus.com/en/discussion/38541/not-seeing-caller-id

update google dialer and google contact

and clear system cache

if it doesn't work there is an inbulit calling screen option in true caller u can activate it

victor0_ASUS

Hi, we'd request you follow the below steps:

1 . Update the Google dialer and Contacts app

2 . Go to the Settings => Apps => Call App => Clear cache and storage.

3 . Check for permissions if all are allowed in Call App.

4 . If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/