Not seeing caller ID

AJ1AJ1 Level 3
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max pro M1
  2. Firmware Version: 087
  3. Rooted or not: no
  4. Frequency of Occurrence: regularly
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


When someone is calling to me, I'm only hearing incoming call sound, but cannot see caller ID who is calling to me. When I open the phone app or true caller, I'm not seeing the incoming call details. Can anyone provide solution in this?


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