ASUS Zenbook network adapter stopped working, microsoft could not help, intel could not help
System: ZenBook UX461FN_UX461FN
- Battery or AC: both
- Model: UX461FN
- Frequency of occurrence: always
- Reset OS: yes
- Screenshot or video:
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Detailed description：Suddenly zenbook stopped connecting to the internet. On device manager said could not connect. Code 10 Uninstalled, reinstalled driver, no luck. Intel tried to help me no luck, as did Microsoft. Both said it is an ASUS problem. Did hard restart as well. Please help. I need my internet. Worked okay until the end of September.
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Hello catoberk,
May I have a screenshot of the error message?
Is Ethernet working? or both Ethernet and Wifi is not working?
Please kindly check if your BIOS is up to date as well.
Thank you.
error 10 means system driver is corrupted or missing from system32 folder.
if you have mobile phone, use usb thetaring in mobile phone it will acts as a Ethernet , you can connect to internet, then uninstall the intel wifi device driver', update the driver using windows update.
record video using mobile and upload in online storage paste the links here
I have ah the same exact problem which all started after the windows update of the newer intel driver . Hard re-boot is the only way to get it up and running again but is will not hold and is unstable so I loose connection to wifi again. Help is needed from Asus on this one and intel has no solution i guess.
Hello dwollsch5615,
May I know which model you are using and have a screenshot of that intel driver update you mentioned?
Thank you.
UX461FA
Intel (R) Wireless AC9560 160mhz
still unstable and connection to wifi lost everyday with hard re-boot the only way to restore it.
Bluetooth was also a problem ( lost icon and connection)....seems stable now but expect it may not remain stable.
Hello dwollsch5615,
Are you able to uninstall that driver? form Setting or from device manager?
to see if your Wifi gets back to work.
Thank you.
which driver.....network or bluetooth or chip
if i uninstall network driver, would i be able to re-intall the driver without wifi and how?
Hello dwollsch5615,
The one you said that after the update issue happened?
The "Intel (R) Wireless AC9560 160mhz" one?
Thank you.
seems that the network driver is working OK....for now.
the bluetooth drivers are missing and need to be reinstalled.....how?
ZenBook UX461FN_UX461FN
Hello dwollsch5615,
Please refer to our support website below
and here is a FAQ to guide you to install drivers.
Thank you.
bluetooth still a problem. The icon goes away and the "on" button does not exist. a hard reboot restores the icon, on button and under devise manager it says that is is working properly.
why is that not stable? I'm sure I will need to reboot on a regular bases in order to recover the bluetooth.
What is the real fix?
Hello dwollsch5615,
When the bluetooth icon disappear, are you able to find any bluetooth related device listed in device manager?
If not, please kindly send your device to service center.
The hardware might need a checking as well.
Thank you.