Random restarts [5z]
adityapruthi2001
Level 3
Please tell us some basic information before asking for help:
- Model Name: ZS620KL
- Firmware Version: latest
- Rooted or not: not
- Frequency of Occurrence: once in 3 days
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hey everyone,
My phone 5z restarts randomly out of nowhere. This has started to happen after the latest September patch update.I did nothing, I just switched off the airplane mode as I would do every morning. Then the next thing i saw was it being stuck in bootloop. It would restart and resart with everytime restarting a little further. Like in first resart it would vibrate and again restart. In the second restart the powered by android logo will show and it will again restart. Then the asus logo in next restart then the asus logo with dotyed lines and then finally the screen. This is happening to me once in 2 or 3 days. I booted in safe mode also (before it would restart again) and it changed nothing and restarted again. I did a factory reset yesterday but that changed nothing. Today morning this again happened.
Pls can someone hint me as to why this is happening. Also i noticed that when i switched off the airplane mode the battery was at 27% and after restarts (8-9 restarts /3 mins) it was at 7%! And right now also after 10 mins of writing this post it is at 7% only.
Thank you.. Pls @amitgarde3 @debasisdolui19 @Debasish@[email protected]@Debasish Sahoo @Abhinav @ammzul @aamod.v8 @ARP_ASUS @Christine @Christine_ASUS
Regards
Comments
Edit 1-During writing this post, My networks went off suddenly and the network was showing "no sim card-no service" I headed towards the phone app to check.... Err..... It restarted! Idk why is this happening!..?? The system is crashing and hanging!..... Pls someone help. I have not dropped my phone anywhere or have no such app installed that could cause this issue! I have performed factory reset and this started to happen after latest security patch update. Pls help guys.
Latest patch is of September. Also you need to visit service centre as Network problem is associated with antennas which is hardware component.
Yeah sorry, sept one. And no, i got no problem with network, only that the network was fluctuated once and it got restarted. The system hangs, and then reboots.
Latest security patch is september with version .99 also i am on latest patch but no issues with my 5z, sorry to say this but i guess something is really wrong with your motherboard which can be only assessed by service centre to get a fix hopefully if its not motherboard than may be due to some other hardware component like antenas or anything may cause motherboard to malfunction
Take your device to nearest service centre as early as possible to examine what exactly is causing this
Note:- Dont forget to take pictures of your device from every possible angle and also backup of your important data before submitting your device to service centre
Thanks! 😊
This is rare conditions and possibly happens when the update isnt installed properly. Reinstall the complete update from Asus site (1.5gb) and reinstall. thats one of possible solutions
Can i now resintall the update?? Like I'm on the sept patch... So can i install the update again?
As described, there is no problem in network, only that, that before freezing... The networks go away... And the phone restarts, I'm pretty sure there is some app/service causing this issue. There no fault in hardware that can cause these types of restarts (first reboot - powered by android logo, second reboot-asus logo, third reboot-asus dotted line logo, 4th reboot-phone starts (then reboots again) 5th reboot-phone starts)
You need to try that out.
Also, 3/10 times whenever I'm turning on my hotspot im experiencing a restart, the system hangs and restarts 8-10 times before it completely turns on.
I don't think so that it would detect the update as I'm aldredy on the latest firmware.
I think may be there is something wrong with your motherboard but before that try to reinstall latest full firmware from the website and check if it doesn't work then try factory data reset. If it still doesn't work then last option would be service center.
The phone losses its connection before rebooting. So i think that might be triggering it. I didn't dropped my phone, or crushed it etc. There are other forums too regarding this only. Network loss and rebooting is common in 5z. But the firmware is triggering that actually.
First you give a try with fresh installation of latest .99 full firmware hopefully if that will help you than you are lucky mate !😜
Pls guide me how to do that....
Will really appreciate that.
Thanks
Regards
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India
@adityapruthi2001 u got a solution for this ? I am tired of it and now planning to buy a new phone with low budget. This caused a lot of agony to me. Do let me know if you can find a fix for this.
I forgot to mention that when ever I charge there is a sudden surge in battery charging it rises from 15% to 18% within seconds and in 10minutes it reaches to 55% like that. And after that it charges slowly.
No, not yet brother same happened again. Factory resetted yesterday.
Aldredy did sir. They said its software. We have escalated this to head branch. Even other guy was in warranty so got his motherboard changed. Even after that the same issue persisted regardless he had no sound issue😂 even from new mother board.
This is happening, after this restarts in 50-60 seconds.