Random restarts [5z]

edited November 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version: latest
  3. Rooted or not: not
  4. Frequency of Occurrence: once in 3 days
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hey everyone,

My phone 5z restarts randomly out of nowhere. This has started to happen after the latest September patch update.I did nothing, I just switched off the airplane mode as I would do every morning. Then the next thing i saw was it being stuck in bootloop. It would restart and resart with everytime restarting a little further. Like in first resart it would vibrate and again restart. In the second restart the powered by android logo will show and it will again restart. Then the asus logo in next restart then the asus logo with dotyed lines and then finally the screen. This is happening to me once in 2 or 3 days. I booted in safe mode also (before it would restart again) and it changed nothing and restarted again. I did a factory reset yesterday but that changed nothing. Today morning this again happened.

Pls can someone hint me as to why this is happening. Also i noticed that when i switched off the airplane mode the battery was at 27% and after restarts (8-9 restarts /3 mins) it was at 7%! And right now also after 10 mins of writing this post it is at 7% only.

Thank you.. Pls @amitgarde3 @debasisdolui19 @Debasish@[email protected]@Debasish Sahoo @Abhinav @ammzul @aamod.v8 @ARP_ASUS @Christine @Christine_ASUS




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