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Random restarts [5z]

adityapruthi200
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ZS620KL
Firmware Version: latest
Rooted or not: not
Frequency of Occurrence: once in 3 days
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hey everyone,
My phone 5z restarts randomly out of nowhere. This has started to happen after the latest September patch update.I did nothing, I just switched off the airplane mode as I would do every morning. Then the next thing i saw was it being stuck in bootloop. It would restart and resart with everytime restarting a little further. Like in first resart it would vibrate and again restart. In the second restart the powered by android logo will show and it will again restart. Then the asus logo in next restart then the asus logo with dotyed lines and then finally the screen. This is happening to me once in 2 or 3 days. I booted in safe mode also (before it would restart again) and it changed nothing and restarted again. I did a factory reset yesterday but that changed nothing. Today morning this again happened.
Pls can someone hint me as to why this is happening. Also i noticed that when i switched off the airplane mode the battery was at 27% and after restarts (8-9 restarts /3 mins) it was at 7%! And right now also after 10 mins of writing this post it is at 7% only.
Thank you.. Pls @amitgarde3 @debasisdolui19 @Debasish@Debasish@@Debasish Sahoo @Abhinav @ammzul @aamod.v8 @ARP_ASUS @Christine @Christine_ASUS
Regards
21 REPLIES 21

adityapruthi200
Rising Star II
aamod.v8

https://zentalk.asus.com/en/discussion/comment/121460#Comment_121460

You need to try that out.


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I don't think so that it would detect the update as I'm aldredy on the latest firmware.

Debasish_Sahoo
Zen Master I
adityapruthi2001

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version: latest
  3. Rooted or not: not
  4. Frequency of Occurrence: once in 3 days
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hey everyone,

My phone 5z restarts randomly out of nowhere. This has started to happen after the latest September patch update.I did nothing, I just switched off the airplane mode as I would do every morning. Then the next thing i saw was it being stuck in bootloop. It would restart and resart with everytime restarting a little further. Like in first resart it would vibrate and again restart. In the second restart the powered by android logo will show and it will again restart. Then the asus logo in next restart then the asus logo with dotyed lines and then finally the screen. This is happening to me once in 2 or 3 days. I booted in safe mode also (before it would restart again) and it changed nothing and restarted again. I did a factory reset yesterday but that changed nothing. Today morning this again happened.

Pls can someone hint me as to why this is happening. Also i noticed that when i switched off the airplane mode the battery was at 27% and after restarts (8-9 restarts /3 mins) it was at 7%! And right now also after 10 mins of writing this post it is at 7% only.

Thank you.. Pls @amitgarde3 @debasisdolui19 @Debasish@Debasish@@Debasish Sahoo @Abhinav @ammzul @aamod.v8 @ARP_ASUS @Christine @Christine_ASUS

Regards


Random restarts [5z]
I think may be there is something wrong with your motherboard but before that try to reinstall latest full firmware from the website and check if it doesn't work then try factory data reset. If it still doesn't work then last option would be service center.

adityapruthi200
Rising Star II
The phone losses its connection before rebooting. So i think that might be triggering it. I didn't dropped my phone, or crushed it etc. There are other forums too regarding this only. Network loss and rebooting is common in 5z. But the firmware is triggering that actually.
Debasish Sahoo

https://zentalk.asus.com/en/discussion/37237/random-restarts-5z

I think may be there is something wrong with your motherboard but before that try to reinstall latest full firmware from the website and check if it doesn't work then try factory data reset. If it still doesn't work then last option would be service center.


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AmitGarde
Community Legend II
adityapruthi2001

The phone losses its connection before rebooting. So i think that might be triggering it. I didn't dropped my phone, or crushed it etc. There are other forums too regarding this only. Network loss and rebooting is common in 5z. But the firmware is triggering that actually.

https://zentalk.asus.com/en/discussion/comment/121488#Comment_121488


View post
First you give a try with fresh installation of latest .99 full firmware hopefully if that will help you than you are lucky mate !😜

adityapruthi200
Rising Star II
amitgarde3

https://zentalk.asus.com/en/discussion/comment/121500#Comment_121500

First you give a try with fresh installation of latest .99 full firmware hopefully if that will help you than you are lucky mate !😜


View post
Pls guide me how to do that....
Will really appreciate that.
Thanks
Regards