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Random restarts [5z]

adityapruthi200
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ZS620KL
Firmware Version: latest
Rooted or not: not
Frequency of Occurrence: once in 3 days
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hey everyone,
My phone 5z restarts randomly out of nowhere. This has started to happen after the latest September patch update.I did nothing, I just switched off the airplane mode as I would do every morning. Then the next thing i saw was it being stuck in bootloop. It would restart and resart with everytime restarting a little further. Like in first resart it would vibrate and again restart. In the second restart the powered by android logo will show and it will again restart. Then the asus logo in next restart then the asus logo with dotyed lines and then finally the screen. This is happening to me once in 2 or 3 days. I booted in safe mode also (before it would restart again) and it changed nothing and restarted again. I did a factory reset yesterday but that changed nothing. Today morning this again happened.
Pls can someone hint me as to why this is happening. Also i noticed that when i switched off the airplane mode the battery was at 27% and after restarts (8-9 restarts /3 mins) it was at 7%! And right now also after 10 mins of writing this post it is at 7% only.
Thank you.. Pls @amitgarde3 @debasisdolui19 @Debasish@Debasish@@Debasish Sahoo @Abhinav @ammzul @aamod.v8 @ARP_ASUS @Christine @Christine_ASUS
Regards
21 REPLIES 21

aamod_v8
Zen Master I
adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/121445#Comment_121445

Yeah sorry, sept one. And no, i got no problem with network, only that the network was fluctuated once and it got restarted. The system hangs, and then reboots.


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This is rare conditions and possibly happens when the update isnt installed properly. Reinstall the complete update from Asus site (1.5gb) and reinstall. thats one of possible solutions

adityapruthi200
Rising Star II
Can i now resintall the update?? Like I'm on the sept patch... So can i install the update again?
aamod.v8

https://zentalk.asus.com/en/discussion/comment/121455#Comment_121455

This is rare conditions and possibly happens when the update isnt installed properly. Reinstall the complete update from Asus site (1.5gb) and reinstall. thats one of possible solutions


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adityapruthi200
Rising Star II
aamod.v8

Latest patch is of September. Also you need to visit service centre as Network problem is associated with antennas which is hardware component.


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As described, there is no problem in network, only that, that before freezing... The networks go away... And the phone restarts, I'm pretty sure there is some app/service causing this issue. There no fault in hardware that can cause these types of restarts (first reboot - powered by android logo, second reboot-asus logo, third reboot-asus dotted line logo, 4th reboot-phone starts (then reboots again) 5th reboot-phone starts)

aamod_v8
Zen Master I
adityapruthi2001

Can i now resintall the update?? Like I'm on the sept patch... So can i install the update again?

https://zentalk.asus.com/en/discussion/comment/121459#Comment_121459


View post
You need to try that out.

adityapruthi200
Rising Star II
Also, 3/10 times whenever I'm turning on my hotspot im experiencing a restart, the system hangs and restarts 8-10 times before it completely turns on.