Phone note going to sleep when locked.

edited October 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X018D
  2. Firmware Version: 7.0
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: has been happening for the last 2 weeks
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My asus phone not able to sleep when I press the power button to lock.

I have set it to lock after 15 sec, however, it locks the screen but the lights are still on.

I have tried formatting and resetting but the issue is still there.

What could be the problem , because this is draining the battery.


Rgds

Dennis.

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