Is fingerprint scanner replaceable on ASUS 5Z??

edited October 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: zs620kl
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Is fingerprint sensor replaceable on ASUS 5Z??

If yes?? At what cost?? If no then from where can we reach out to?? Or what can we do?? @amitgarde3 @aamod.v8 @Debasagoiti

@Debasish Sahoo @a3670971

Comments

  • I can't say the price but yes you can replace your fingerprint scanner. It is better to visit your nearest Asus service center they will replace your fingerprint scanner if they find any issues.

  • Yes it is replacable kindly visit your nearest service centre for device examination n fixes and most probably dont forget to take backup of your important data before you submit your device to service centre

    i guess it is 1500rs and if connection is loose mostly that will be fix just by taking service charge 300 rs but still prices are totally dependent on service centre to decide so final price will only be confirmed from service centre itself when you visit

    Thanks!

  • The flex cable is broken..... I heard 3 years back that you cannot replace a fingerprint scanmer as every scanner has a unique binding with its motherboard so the only solution to replace, was to replace the complete mother board with which you'll get your new fingerprint scanner. This i not the case with 5z am i right??

  • Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India

This discussion has been closed.