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Bug - fingerprint sensor stops working

Star I

Zenfone 10 (US version)

The finger print scanner seems not to be working on this phone, and I've seen multiple threads on the issue but they all just get locked with no resolution.

The finger print scanner just stops functioning properly after a very short while.  Restarts seem to correct the issue for the first few tries, but then it's back to not working.    There is no error message when using it, but when it acts up, the "add fingerprint" settings states that it's having trouble reading the finger print.   I've had Zenfone 8 and 9 which are (as far as i can tell) the exact same setup and scanner, but those have worked flawlessly.   This phone just does not want to read fingerprints.    Phone is brand new out of the box, so it's not a dirt issue, hands are clean, issue persists with all fingers.

The add fingerprint feature show's the loading (thumb icon) working excellently for the first maybe 4 presses, showing great reading of the print, then it just falls on it's face stating that it's have trouble reading the fingerprint until a reboot.   if i manage to get through the entire "add fingerprint" feature, it almost never works to unlock the phone or for identification.   I am using pin and face, but certain apps require fingerprint verification, so this is a problem for me.



Hey @Mr_Burns,
Can you please share the log file?
You can follow the given process to access the log tool-

  • Open the calculator app and input .19595+=
  • Select the 'General' log category.
  • After your selection, the log tool will exit so you can recreate the issue or wait for it to happen.
  • Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
  • Navigate back to the logging tool via calculator and Tap "FINISH AND SHARE".

It takes several minutes for the log to generate. A silent notification will tell you once the process is complete. Tap the notification and then the share button to upload the file to Google Drive and share the link with me via PM.

Note: Once you are done producing the log, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files.