Stop saying its a hardware issue when literally hundreds of people have suddenly experienced this.
Please tell us some basic information before asking for help:
- Model Name: really?
- Firmware Version: latest a10
- Rooted or not: no
- Frequency of Occurrence: everytime
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Why does the device keep blacking out and restarting when playing a game while charging?
Gross incompetence by asus team. Idk why are they blaming this on hardware and asking us to visit a service center in the middle of a pandemic. I never had this issue before. It has literally begun in the last update or so. And its not only me, its hundreds of people who have also suddenly experienced this issue. Its not hardware ffs when the issue has just started and its the same problem for alot of people. Fix this in an update. And why is the only customer support advice you guys give is visiting a service center or factory resetting the phone? Pls atleast give us stable software. I had to remove asphalt 9 from game genie to stop it from restarting all the time when i played it. Now the screen just blacks out and atleast the device doesnt restart again and again. But even that shouldnt happen. Pls fix. Look into the issue. Stop ignoring it.