Zenbook Pro 14 UX480. Viewing video in screen pad causes a lot more GPU usage, causing fan noise
roshansharma3
Level 1
- System: Windows 10
- Battery or AC: AC
- Model: Zenbook Pro 14 UX480
- Frequency of occurrence: Always
- Reset OS: no?
- Screenshot or video:
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Detailed description：When I view a video in the screen pad, the GPU usage goes up by a lot. Enough to make the fan audible. If I view that same video in the main display, or an external monitor, there is no issue. I've also tried playing a video on a 2019 Zenbook 14 or 15's Screenpad 2.0. There was no issue there either.
This is what task manager looks like if I'm playing a video on an external display, with the screen pad in extension display mode.
This is what task manager looks like if I'm playing a video on the screen pad display, with the screen pad in extension display mode.
Both the external monitor and screen pad were set to 1920x1080 resolution
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I don't have your laptop, but I think asus released new firmware for screenpad display.
This happens for me as well for the zenbook ux434flc with screenpad
Are you referring to upgrading to screenpad 2.0?
I guess I must have tried it on the 15" zenbook then (I couldn't remember if it was 14 or 15). It was a display unit at store. Thanks for the reply.
Yes i think
Hello roshansharma3,
May I double confirm that your screenpad is remains at 1.0?
and the issue only happen when you view video on "extension display" mode?
How about under "screenpad mode"?
which program or browser were you using to watch video?
Thank you.
Yes it is 1.0.
The issue by definition is only applicable to "extension display" mode, I don't think you can play a video in the screenpad in "screenpad mode"...?
Using Chrome to watch the videos, but even simply moving a window inside the screen pad causes similar (if not more) GPU usage, but not if I do the same in a external display. So I don't think the program is the issue.
Hello roshansharma3,
How about if you use Internet Explorer?
Thank you.
Same issue in Internet explorer, but again, any movement in the screenpad causes the issue.
Is it normal for you to just start ignoring your customers?