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Rog Phone 2 Serious Crash and Failure

KeshavKeshav Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 2
  2. Firmware Version:ANdroid 10, July 5, 2020 Security Updated
  3. Rooted or not: No
  4. Frequency of Occurrence: Very very frequent
  5. APP Name & APP Version (If your issue relates to the app): All places which have a video call (WHatsapp, Facebook, Duo)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Whenever a whatsapp voice call or video call is amde, the phone freezes temporarily. And that happens in succession (you try whatsapp video call, phone freezes, then try facebook messenger call, phone freezes, then try DUO), then phone crashes after that. And then it swiches off, then turns on automatically, then gets stuck on the boot screen (Asus ROG screen) and takes anywhere between 40 to 90 minutes, and then switches on.



Its the worst kind of experience.

I previously also reported my phone switching off, and not turning back on for more than a day (during initial Lockdown days), but it got fixed after a day automatically.

Its the worst feeling to have this issues, and despite this phone being so awesome in so many ways, I definitely regret buying this.

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