NETFLIX NO HD IN ASUS ZENFONE 5Z

Ranalordas

Please tell us some basic information before asking for help:

1. Model Name: asus zenfone 5z Z01RD
2. Firmware Version: WW_100.10.107.87_20200520
3. Rooted or not: No
4. Frequency of Occurrence: After last update firmware
5. APP Name & APP Version (If your issue relates to the app): NETFLIX 7.61.0 build 21 34941

Before update firmware asus my Netflix can play FHD with widevine L1 but now just maximum SD with L3.

Already try to Uninstall and clear cache and reboot lot of time, but still come to SD L3.

After i contact with Netflix, this problem come from Asus manufacture.

ASUS can you solve this?

Thanks

AmitGarde

https://zentalk.asus.com/en/discussion/30990/netflix-no-hd-in-asus-zenfone-5z

Due to covid-19 crises netflix has restricted playback to SD with other OTT so this is not an issue wait for sometime for netflix to announce the lift of restriction

Thankyou😊

Ranalordas

FYI, in another smartphone like Oppo and Vivo still can playback to FHD during this covid-19. So, this restricted playback to SD only happen in ASUS

AmitGarde

https://zentalk.asus.com/en/discussion/comment/91825#Comment_91825

Sorry can i know in which country you are trying to access i guess restricted limitation is only in india are you from india? I forgot to mention that 😊

AmitGarde

https://zentalk.asus.com/en/discussion/comment/91825#Comment_91825

Did you try relogin? That should help u after clearing cache and storage also uninstallation

Averan

https://zentalk.asus.com/en/discussion/30990/netflix-no-hd-in-asus-zenfone-5z

Try clearing app data/cache of Netflix app

Dir3WolF

There is no restriction in netflix in any region (india too).

You can play FHD resolution in 5z.

AmitGarde

https://zentalk.asus.com/en/discussion/comment/92154#Comment_92154

Try to play a video and share me quality details

Thankyou 😊