G14's Battery only lasts 3 hours

jasonleeabelljasonleeabell Level 1
edited September 2020 in Others
  1. System: Windows 10
  2. Battery or AC: Battery
  3. Model: G14
  4. Frequency of occurrence: always
  5. Reset OS: yes

========================

Detailed description:It seems as if asus lied when they advertised a wonderful "10 hours" of battery life. On my personal g14 it seems like the most I can get out of it is 3 hours when letting the thing idle. I know asus didn't lie because I have seen independent testers getting above 10 hours. I did stumble on an article that mentions hardware monitors halving the run time of his test unit. I don't think I have any of the same hardware monitors as him. I don't have MSI and though I did update my chipset drivers I don't have Adrenaline 2020, I still have AMD Radeon settings lite.

I don't know how to diagnose the problem. It just seems like the 2060 never idles properly it sits at 300mhz and 415 mhz for memory instead of going to power saving mode. The only solution I can think of is a factory reset for the laptop, but does that even reset the drivers?


Article mentioned is titled ROG ZEPHYRUS G14 BATTERY LIFE INVESTIGATION: POOR BATTERY LIFE ISSUE DIAGNOSED

Comments

  • Hello jasonleeabell,

    May you double check if all your windows update has completed?

    Was there anything else running in the background?

    may I have a screenshot of how you find out the memory issue?

    Thank you.

  • I did complete all my windows updates and closed any non essential background tasks.

    Here is a screenshot of my g14 on battery in silent mode using the armory crate software

    Under GPU stats it lists the frequency of the cores and memory frequency

  • edited May 2020

    Hello jasonleeabell,

    Sorry... I'm confused with one thing.

    May you double check which model are you having? or you change the Armoury Crate setting additionally?

    Please provide SN in the PM I send you.

    Thank you.

  • edited May 2020

    Hello jasonleeabell,

    May I know more detailed information about you "letting things idle"?

    You were connecting to Wifi, any other external device?

    Was there any other program on ? I just saw Chrome, Discord and Armoury Crate

    maybe not essential, but if you can provide task manager screenshot, would be helpful.

    and what is the screen lightness?

    Also, the 3 hour thing, is it the estimate time of using , or you let it idle for 3 hours till the power used up?

    Please update the Nvidia driver and let us know if it get better.

    https://www.asus.com/Laptops/ROG-Zephyrus-G14/HelpDesk_Download/

    Thank you.

  • In the screenshots yes I had background tasks however, in my testing I ran the computer on lowest brightness with WiFi on and all background tasks closed. The 3 hours is real world time not using the windows battery estimate as it is highly inconsistent. I already updated all my driver's when I first received the laptop, and checked again recently that my Nvidia drivers were fresh.

    My description of letting idle means I turned auto sleep and auto shut down off and left the laptop with nothing open viewing the desktop.

  • I will try and screenshot my task manager once I get the chance.

  • Hello jasonleeabell,

    Thank you so much for the detail description,

    I have reported them and try to test it as well.

    I will wait for the task manager screenshot.

    Thank you again.

  • I'm experiencing the same problems with the the application asuslinknear loading at bootup and constantly using the Nvidia GPU. Both Nvidia GPU Activity and Asus Armoury Crate show the Nvidia GPU being used and not going into Power Saving mode. I just updated ASUS System Control Interface V2 (which includes MyAsus and asuslinknear applications) to the latest driver version v2.2.20.0 hoping this would resolve the power issue but unfortunately didn't.

    I'm able to kill asuslinknear in Task Manager and get the laptop to get 10 hour battery life but in order to do so, every time I reboot I have to kill the app. I've also added asuslinknear in Nvidia Control Panel to use Integrated graphics as well as in Windows Graphics Settings to use asuslinknear in Power Saving mode (integrated graphics) but asuslinknear still loads on boot every time using the Nvidia GPU.

    I've emailed Asus support but all they tell me is to perform a System Restore and Factory Reset, none of which solve the problems.



This discussion has been closed.