Asus ZenFone Max Pro M1 - Battery not charging, LED blinks at start only, after full drain

tom_123tom_123 Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus ZenFone Max Pro M1
  2. Firmware Version: .063
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Occurring currently
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello All,

Like few other folks on the forum, I too observed my idle battery drain had increased after the .061 and .063 updates.

In order to try out the battery calibration process, I allowed my phone to drain overnight.

But it seems it has drained more than it should have. Now it's not charging at all even after leaving it connected for hours, the charging indicator LED also doesnt turn on.

After connecting Asus Charger the red LED (notification light ) blinks for a sec, the screen with an empty battery comes up. It then shuts itself down, due to 0% charge.

If I leave the phone connected to charger, it seems the phone is constantly trying to start itself (you can see a flash on screen for half a sec duration after every 3 seconds, only visible in dark), drains itself in the attempt and shuts down. Hence there is no charge being accumulated for it to even turn on the LED or the battery charging screen.

Things I have tried

  • Left the phone connected to Asus charger for 24hrs+
  • Left it charging by pressing Power + Vol Down buttons for an hour, as I read it helped some other android phones. But in their case it started up within a minute. Holding the power button while charging, does bring up the screen with battery for a sec, after every 10 seconds. But it doesnt help with the charging.
  • Tried different chargers. If I use any other charger than Asus, like an Mi one, I dont get the first screen showing empty battery, but the flash is brighter. I fear it might damage the display, so didnt left it connected for longer.

After trying all this, I think the only option left is to take it to Asus Service Center, but since it's a lockdown here it would probably take another month for the center to open.

Appreciate any suggestions, in case anyone else had faced a similar issue.

Thanks.

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Comments

  • tom_123tom_123 Level 1

    Any suggestions, anyone?

  • BlueHuntBlueHunt Level 3

    Try different wall plug point and try a different charging cable and insert the same into yout original Asus adapter and check.

  • Hi, we’d request you to follow these below steps to resolve the charging issue you’ve been facing.

    1.      Try using another charger to charge the device and see if the device is charging normally.

    2.      Use your original charger to charge another device and see if there are any abnormalities in charging the other device.

    3.      If there is no problem with the charger, take a full backup of the device and perform a factory reset. 

  • tom_123tom_123 Level 1

    Hi Sanju,

    Thanks for the advice, I did try different plug point and different charger combinations, but no luck so far,

    Thanks.

  • tom_123tom_123 Level 1

    Hi Victor,

    Thanks for your suggestion. I have tried out with other chargers. I see the screen flickering when I connect to them, but it's doesnt do anything beyond that.

    Atleast with the Asus Original charger, if I hold down the Power key for 15-20 secs while charging, it brings up the Screen with empty battery for couple of sec and shuts down. It doesnt with the other chargers.

    The Asus Original charger is able to charge other devices without any issues.

    I believe it's the phone trying to start itself up which is causing it to keep draining and charging in a loop. Is there anyway to stop that and allow it to charge continously.

    For some other android phones, pressing diff key combinations seem to have helped, I didnt read anything related to this phone.

    Regarding point 3, how do I take backup of or factory reset a shut down device ?

    Thanks for looking into this.

  • tom_123tom_123 Level 1

    I was able to go into fastboot mode on the phone, when I connected it to my laptop while pressing Power and Volume Up button, and releasing Power button as soon as empty battery sign came up.

    On fastboot mode I could see the battery voltage at 4395 mV , which I guess is the full battery level.

    If I connect to laptop pressing Power and Volume Down, it goes upto Asus logo and shuts down, no recovery mode.

    Both of above dont work directly on battery.

    I guess I am also facing the same issue below faced by other folks on the forum and since it occurred when my phone was empty the firmware is not able to judge the current battery capacity.

    https://zentalk.asus.com/en/discussion/25346/asus-zenfone-max-pro-m2-stuck-on-asus-logo-suddenly

    These are all speculations on my part, so if any expert could please guide on this.

    Still under a lockdown, so cannot take the mobile to a service center.

    Thanks.

  • NeoHBzNeoHBz Level 1

    same charging issue, M1 got the shittiest charging system!

    Regretting purchase.

  • I have the same problem. I bought Asus Zenfone Max pro M1 last month, worked fine until yesterday but now it is not charging using the orginial charger. Battery is draining continuously. I am now regreting taking a chance and buying it. Did anyone solve the problem? Please suggest and help.

  • I have a problem i bought Asus Zenfone max pro 1 year ago worked so far fine , but suddenly my battery heated up and spontaneously i removed it but due to heated up my phone got melt an now i didn't got battery from anywhere any suggestion what should i do now i m having urgent personal data in my phone. And also no nearby service center from where i help out this issue. i deeply tucked into it.

  • I have max pro m2, 2 month before I updated my phone to April security patch,after that I'm facing low calling sound problem so i talked to asus customer care they told me to clear cache from recovery mode,

    I switch off my phone and i was trying to go in recovery mode but my phone was not starting,again i tried to go to in recovery mode but i was failed

    So i thought to restart my phone but my phone was not starting,even i had pressed power button for 30 sec but it was not starting,

    So i connected my phone to charger and left it , after 40 min it started normally automatically

  • Wait for 2-3 days if u didn't find anything helpfull try to flash rom by your own

  • Try charging your mobile by keeping it switched off.

  • Never seen such shittiest device in my whole life.

    It's better to have chinese than taiwanese.

    The phone sucks, battery sucks - goes 100 to 0 within 2-3 hours, while charging it discharges.

  • JunrelJunrel Level 1

    I am performing battery calibration right now now my last steo is to drain my battery and charge it again to 100%. I hope i will not get the same problem.

  • SajaSaja Level 1

    Exactly experience the same issue brother. I thought I damaged my phone. But after see this thread now I felt I'm not alone... Pls provide solution of anyone know. Now my phone is in dead condition and can't use it. Using a basic phone now😏😏

  • SajaSaja Level 1

    Exactly I have the same problem with all symptoms. I approached local cell phone shop ,he checked and told that battery is 83%. May be the mother board is damaged,better take it to service centre. I regretted why I bought Asus.. worst

  • Same problem here.. Why Asus Why???. We had a believe on u.. some time Charging some time not.. i have to press the cable in to charging slot heavily to getting charge.. even i tried other companies charger it is not blinked at all. Now I am helpless, as my town don't have ur Service center. Plz do something.

    I haven't rooted.

    After *****63 update means for android Q beta

This discussion has been closed.