Black screen of death

Please tell us some basic information before asking for help:

  1. Model Name:Zenfone Max
  2. Firmware Version:
  3. Rooted or not:don't know
  4. Frequency of Occurrence:one time
  5. APP Name & APP Version (If your issue relates to the app):

Same problem has happened to my phone with screen going completely black . After pressing the power button for 2 mins it is again restarting , but to same black screen. I have tried factory reset of the mobile but to no avail. Cannot see any solution . Please help if possible .

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