Wifi keep dropping off

edited September 2020 in ZenFone 5 Series
Model: ZC600KL
RAM: 4G
Firmware/APP Version: ww_16.0610.1911.89
Frequency of Occurrence: less than half hour
Rooted: No
APP Name:

After I upgrade the system to android v 9, the wifi is not stable and dropping every around 15min, sometime even less time. Not find any pattern yet. Please help!

Comments

  • Last edited by Jei_ASUS on 2020/1/7 14:42

    Hi redtaojht,

    Please try resetting your network settings and try again. (Settings > System > Reset options > Reset Wi-Fi,mobile & Bluetooth)
    Could you tell me the brand and model of the WiFi router that has this problem?
    Have you tried connecting to a different router?
    Do other phones connected to this same WiFi have the same problem at the same time?
    Please show us a screenshot of your WiFi information.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)

    Thank you :)
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